United Airlines: A crisis that keeps getting worse

By: Cole Buergi, Leonard & Finco Public Relations There’s an old adage about being in trouble. It reads, “When you’re in a hole, stop digging.” That’s sound advice that was ignored by United Airlines (UA) immediately following a video on social media showing...

Be ready or you won’t like the results

By: Scott Stein, VP of Client Services, Leonard & Finco Public Relations Having a thorough crisis communications plan for your business has always been important. In today’s 24 / 7 communications world, it’s even more important. You want to be prepared if...